Sunday, January 27 at 07:27 PM | Posted by: Rand, Wal-Mart
Category: Sustainability


For all you businessmen and entrepreneurs who wonder if the “green consumer” is someone you should start marketing to, Steve Bishop has a very good article in the Harvard Business Review.  Please read it, if you have any interest in marketing as a means of changing consumer behavior to toward more earth friendly products.

Though absolutely correct, Bishop’s analysis is incomplete.  You see, the message of green products is only truly developed when their green-ness enhances their primary benefit.  Starting with the assumption that a product really does have a substantial positive impact on the environment (its not just greenwashing), a product’s primary benefit can and should be augmented by what makes it green.  I hope the following three examples will illustrate; the first two are examples of what not to do, and the third is a recent change that does this well.

If I am buying bug killer, I want to kill bugs; if I am buying paint stripper, I want to melt the paint off something; and I want to do these as quickly and powerfully as possible.  So, if you go to Wal-Mart today looking for products that do this, the last ones you would pick up are those that have pictures of puppies, children, leaves, and soft hands.  But, that is what you find when you see the environmentally friendly products in these categories.  On the surface, they tout “eco,” “earth friendly,” and “natural,” and of course, amidst their super acid, death to all bug counterparts, they just don’t look like they are going to work.

The crazy thing is that both of these environmentally friendly products work better than their counterparts because of their earth friendly ingredients.  How much more powerful would it be if the package touted the power of citrus to strip even tough paint away, or the effectiveness of natural oils that adhere to the bugs to make sure they’ll die?  Now, no matter what kind of consumer I am, green or otherwise, I’ll buy that.

And, one example that I think will do it right…Sunchips.  They have purchased enough solar power to produce all their Sunchips, and now, Sunchips are imbued with the power of the sun.  That’s right, the brand of snack that appeals to women looking for healthier alternatives, the brand that already has a fresh and positive halo, becomes even more persuasive when they are truly the chip made by the sun.

So, what products are out there doing it right or wrong?  Let me know, I’d love to learn what you think.

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3 Comments
 
 

Quoting:  "... a product's primary benefit can and should be augmented by what makes it green.  ...  So, what products are out there doing it right or wrong?"

Rand, I, too, found Steve Bishop's post and the ensuing discussion to be informative.  If I may be so bold, I think our small, young company is doing it right with our fishing lures (which, by the way, are sold in ~ 2,500 Wal-Mart stores).

Our lures are made entirely of edible food ingredients rather than soft PVC plastic or other synthetic polymers.  They are biodegradable.  They do not contain reproductive toxins materials.  As sustainable fishing lures, they are unparalleled.

However, the environmental benefits are not our primary selling point.  Instead, we stress that our lures are made from 100% real food and, "if you were a fish, which would you rather eat?"  The point is that anglers buy fishing lures to help them catch fish, and our lures REALLY catch fish.  The greeness of our lures -- the fact that they are made from food, not plastic -- augment's the product's primary benefit.  Fish like food, not plastic.

Hamburger meat, for example, also is biodegradable, but that's not why your customers buy it.  They buy it because it tastes good.  And they wouldn't eat a plastic hamburger.  Similar theory with our lures.

 
Ed Rogers on 1/30/2008 at 5:35 PM
 
 
 
 
Rand - I manage SunChips at Frito Lay and so greatly appreciated your observations on our SunChips actions. We're very proud of the steps we've taken to date, and the positive reaction we've seen particularly within the environmental community. One of the things I'd add that we've learned is the importance of transparency and authenticity in our claims. "Greenwashing" is something that all of us need to protect against...b/c otherwise those brands / companies who are taking meaningful action will lose the incentive to continue to take further actions. I'd love to talk to you further at your convenience.
 
Gannon Jones on 2/6/2008 at 4:32 PM
 
 
 
 

We recently introduced the "Green Works" line of home cleaning products to our assortment.  This has been something I have worked on for nearly 3 years with the major household cleaning manufacturers.  The Clorox company was the first major "chemical" company to come to market with a "green" cleaning lineup.  These products are made from plant based derivatives and are safe for use around children and pets.

As a parent myself, I am concerned about what I use in my house around my children, as well as the downstream effect on the environment.  Afterall, shouldn't we leave this world in better shape than we received it from our parents?  

Green Works is the first of many items that will help make your world a little greener.

 Admin Note: James is a Wal-Mart Associate

 
James Alden on 3/10/2008 at 1:29 PM
 
 
 
 
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